With vast experience in the SAP Maintenance domain, PiL takes pride in the fact that it has been able to ensure complete Business Continuity, Customer Delight as well as Business Returns for its clients through its Post Go-Live Support. Our Post Go-Live Support comprises following type of support.
- FUNCTIONAL SUPPORT
Functional support deals with enabling users to understand the core business process conceptually as well as its mapping in SAP. This support allows organizations to build the much coveted skill set for maintaining operational continuity of SAP because users realize the business impact of the respective function they are handling in SAP. Examples of functional support include:
- Trouble shooting
- Fine tuning of Configurations
- Enhancement & Up-gradation of SAP modules
- TECHNICAL SUPPORT
Technical support incorporates SAP server maintenance & trouble shooting, application of upgrades on server as well as small scale developments (like reports). Technical support is performed by BASIS & ABAP teams. This support allows organization’s to be at par with the latest business protocols, best – practices & trouble free operation through application of timely upgrades & patches
PiL is capable of delivering both Technical & Functional Support 24 x 7 to its clients through On-Site or Off-Site Support model.
On-Site – PiL team deployed on client site to provide first level support. Another team is present at back-end in case of further assistance required
Off-Site – PiL team supports clients while deployed at its own premises. The support is via email, tele-calls or visits if required. |
