Service will cover the mail and messaging servers and clients at client organization

Deliverables –

• User account management – Creation, deletion and transfer of mail boxes
• Monitoring the mail traffic queue and the disk space usage for mail
• Creation / Installation of Mailing S/W Clients.
• Maintaining the mail data size on server.
• Routine Administration on Mailing & GroupWare application.
• Monitoring SMTP remote administration including password management and liasoning with external vendor
• Domino Web Server Administration including Webmail Support and mail security.
• iNotes Web Access – Offline & Online Support for the co-location and their configurations.
• Cross Domain Mail Routing Support includes support for CUGGROUP Interface and
•  configuration of Directory Catalog, Directory Assistance.
• Monitor Lotus Domino/Notes log database (log.nsf) that identify replication failures, mail delivery and routing errors, database corruption and I/O read/write failures
• Database white space monitoring
• Security monitoring including detection of fraudulent
• Remote identities, invalid or illegal certificate ID usage and Server ID expiration or certification failure
• Server response time and transaction measurement that evaluates initial response times on the server and transaction performance times
• Mail and MTA statistics and threshold monitors, including dead mail, message delivery queue length and failed conversions. Replication statistics and threshold of replication failures, successes, and document transfers
• Monitors database access time and database size against a threshold
• Monitor access (read/write) for unusually high activity over a day or a week easy-to-read,  easy-to-access web based reports.
• Mail and Database Usage Reporting of Lotus Domino/Notes Servers