DMS will cover desktops, laptops and printers and peripherals of client organization.

Support on desktops will comprise:

1. Problem diagnosis and hardware support.
2. Support for OS and other system software.
3. Support for third party software e.g. Microsoft Office
4. Network connectivity support
5. Email client support
6. Problem diagnosis, support and resolution for peripherals
7. Such as mouse/ monitors / cables and network cards.
8. Install/Move/Add/Changes (IMAC).

Printers

1. Printers at all locations as defined in the scope will be covered under comprehensive AMC.
2. Vendor management for escalated hardware support for those Printers not covered under AMC/warranty by PiL.
3. Problem diagnosis, hardware support and problem rectification for all laptops covered under AMC/warranty by PiL.
4. Vendor management for escalated support; provide local support for network connectivity and user replaceable toners/consumables.

Deliverables –

• Diagnosing the problem and resolving it or getting the same resolved through AMC/hardware vendors, as required, as per the severity level assigned to it.
• Support on desktop OS and OA software.
• Resolving printing problems of the users.
• Resolving network connectivity problems at the client end.
• Performing any Install, Move, Add or Change (IMAC) at the client level.
• Record all installation of new machines, movement within site, changes in configuration of machines (IMAC).
• Installation and configuration of desktop applications.
• Configuration/troubleshooting of network connectivity.